Returns & Exchanges
At LUCENT, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return or exchange process within 30 days of delivery.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Pack and Ship
Place the items in their original packaging and drop off the parcel at any authorized carrier location near you.
Receive Your Refund
After we receive and inspect your return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing